Springboard to the Future fixes the human systems that drive operational performance.
Not with frameworks. Not with theory.
With practical, sleeves rolled up work that restores clarity, accountability and cooperation — so organisations deliver at the pace they need.
When flow returns, everything improves: fewer repeats, fewer disputes, faster mobilisation, and a management cadence that makes improvements stick.
The Problems We Solve
Low Productivity & Operational Friction
When productivity isn't where it should be, the whole organisation feels it. Work slows, roles blur, and teams get trapped fighting the same fires - usually with other teams. Flow breaks down, accountability fades, and trust fractures. Costs rise while performance drifts. What should be a disciplined, dependable operation becomes a daily grind — even for capable people trying their best.
Organisational Inertia & Loss of Momentum
Momentum is fragile, particularly during change projects. Once it’s gone, organisations become heavy, hesitant and unable to shift gear when circumstances change. Decisions slip, innovation fades, and major programmes stall. Integrations drag on, confidence drains away, and teams feel stuck inside a system that simply won’t move at the pace the world demands - leading to frustration, disillusioned teams and poorer performance.
Client–Provider Friction & Contract Breakdown
When client and provider fall out of alignment, the relationship deteriorates fast. Expectations clash, complaints surge, and every variation becomes a tense negotiation. Capacity is questioned, trust evaporates, and competitors start circling. Contracts strain under pressure, risking full commercial breakdown - and during all this, the end users aren't getting the quality of service they need.
What We Deliver
Springboard To The Future restores operational flow by repairing the human systems beneath performance:
- Clear decision making
- Strong accountability
- Effective cross‑team handovers/working
- Constructive conflict resolution
- Cooperation that actually holds under pressure
- A management cadence that embeds improvement
The result is not a framework.
The result is a system that works.
We restore flow.
We rebuild trust.
We clarify decision rights and accountability.
We get teams moving in the same direction again.
We are output driven, plain speaking and straight forward to deal with – no theory, jargon or bullshit.
Our Method: Practical, Human, Proven
We work inside your operation — not from the sidelines — to understand how decisions are made, where friction builds, and why flow breaks down. Then we fix it with targeted, human‑centred interventions that unlock performance quickly and sustainably.
No jargon. No theatre.
Just disciplined, collaborative problem‑solving that gets teams moving in the same direction again.
Why Us?
Springboard To The Future is led by two practitioners shaped by real operational pressure:
Glen Maxwell‑Heron
A former Royal Navy Engineer Officer with global experience in IT transformation and people‑change programmes across Europe and Japan. Glen understands how organisations actually function — the formal systems, the informal dynamics, and the small shifts that unlock major improvements.
Felix Spender FLoD
A former Army officer and crisis‑response consultant specialising in maritime kidnap in Somalia and the Gulf of Guinea. Felix brings crisis‑tested judgement, conflict resolution expertise, and a decade of hands‑on operational improvement across SMEs, corporates and professional services.
Together, we offer a rare blend of operational discipline, human insight, and practical change leadership.
We fix the human system — because we’ve lived it, led it, and rebuilt it under pressure.
The Outcome
- Restored flow in operations - higher productivity
- Fewer repeats and disputes
- Faster mobilisation and issue resolution
- Stronger cooperation between teams and suppliers
- Lower avoidable cost
- A system that keeps improving long after we’ve left
Ready to restore flow?
If your organisation is stuck, slowing, or struggling to deliver at the pace required, Springboard To The Future can help you get moving again.